[jbliler]

I have seen this first-hand and it's frustrating. I have a massive amount of respect for Jet Blue's CEO & Founder, David Neeleman for dealing with this head-on. Once a week, he works in the trenches...cleaning airplanes, working with flight attendants, those tasks. He knows that he must experience it to gain the valuable insight of the culture. At the same time, he/she must open discussions with those he/she knows will speak their minds.

Most CEO's or Presidents do not do this, and some outright don't care. These are the one's that wash out or hop from company to company - at least i hope so. The one's who truly do care about the culture I have found to be some of the best leaders.

You know your in touch with the companies culture when the employees obviosly show an interest in the company's success. When they are happy, and they can see that the CEO cares about their culture they are more inclined to work as a team and make things happen. Those are my views...