Not many examples
I was listening to a local talk radio show yesterday where the host, Tom Martino, wanted to hear from callers who had experienced extraordinary customer service. In the time I was listening, the phone was slow (usually not the case on his show). When calls came in, many examples I would put in the category of minimum expectations.
There are not many examples in this forum either?! I pay close attention and reward great service, but myself disappointed.
Excellent customer service is the easiest way to differentiate yourself - why do people/companies suck at this - show me people who care.
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David Sandusky
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" The greater danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it" - Michelangelo
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