[Julie Sandusky]

UPS is always punctual making that a minimum expectation these days. I experienced above and beyond excellent customer service recently.

This time of year my delivery guy is at my office at 2:00 daily. Well, last week he showed up at 10:00 to my surprise. Turns out he came early because my delivery was more than a few pounds of customized M&Ms for a client. Because it was hot in Denver that day, he changed plans to get the product out of his truck. Nobody asked for this - he noticed what the delivery was and did not want the M&Ms to melt.

Thanks for that thoughtful decision!