My RSS Feed is dedicated to customer service and Has Just Posted the Following:
The past few months or so it seems as if I’ve really been tuned into some of the customer service woes that we’ve been experiencing - especially with the
airlines. Another topic I have also gravitated towards is
social media and how technology has enhanced the relationships that we have with our customers. However, in this post I’d like to go back and revisit the basics. Once in awhile we need a reminder…
I dug up some past “classic” posts for those of you needing some tips to get your customer service back on track:

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