Re: Customer Are Always RSS feed:Customer Service Fundamentals Revisited
David,
I loved the 10 Most Important Things to Say/Phrases in Customer Service link.
I would venture to add one more - WELCOME! What a great way to acknowledge someone into your place of business whether it's in person or on the phone.
WELCOME!
If you think of it, we spend thousands on advertising everyday and I liken that to sending an invitation out to people you know and inviting them to your home.
When they arrived would you just stare at them? Gawk at them at the doorway if YOU did the inviting? Would you tell them I can't help you because I work in the bathroom department and what you need is in the kitchen?
No, you would WELCOME them. Invite them in! Introduce them to your spouse, children, and family. You would make them feel and home.
Often it's not the INVITE that fails, it's the reception once they arrive that's disappointing.
__________________
Maria Elena Duron
Chief Buzz Agent™ and Inspiring Identity Coach Maria Elena Duron helps high performing entrepreneurs and executives learn how to manage their personal brand on-line and off-line, leverage their expertise and connections and generate “the talk that yields profits”. To claim your FREE gift, Crafting Your On Brand Intro Toolkit, visit her site www.buzz2bucks.com and click on FREE Gift. Visit our new meeting planning network, www.inspiringidentity.com!
Cheerfully,
mariaelenaDURON
Twitter: twitter.com/mariaduron
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