Customer Are Always RSS feed:Customer Service: The Enterprise Strategy

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

Here's a thought I found while reading this article, 7 Essential Customer Service Processes:

"In the past, customer service was a department, the place that you called for specific redress of a grievance or information about your bill. Right now, rather than a function in that department, it is an enterprise strategy. That transition from a department to an enterprise strategy has profound implications on how we design all our processes across all our different communication channels -- how billing bills, how shipping ships, how sales sells, how a product group creates products." -- Michael Maoz, Gartner Vice President

The focus should always be, or should I say, have always been on "we" and not "me". No matter what your title is in the company, you are always in "customer service". This is something that Craigslist founder, Craig Newmark, knows very well.
Buy at AllPosters.com
</img>
</img> </img> </img>


click here to read more from Customers Are Always...