My RSS Feed is dedicated to customer service and Has Just Posted the Following:
I've always advocated the concept of checking the internet to see
what others are saying about you or your business. Thank Goodness that I'm not a celebrity because I think I would be addicted to Googleing myself daily. I often wonder just how many big corporations check blogs to see what customers are saying about them.
Seth Godin recommends it.

If you've been blind to the fact that
customer evangelism is your "secret" weapon, this is definitely the year to get started.
The competition is not what's going to kill your business - it's the customers who blog.
It only starts with one blog.
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