Customer Are Always RSS feed:Five Customer Service Links For Friday

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

• Meikah over at CustServ says that customers prefer to talk to you over the phone
• Customer World says that a single view of customers could gain momentum in 2008 and points out an interesting report on Best in Class (BIC) companies
• What are your experiences with voice biometric authentication? Tom Vander Well of QAQnA wants to know. (By the way, Douglas of Service Untitled says that Bank of America gets verification right).
• If you love to watch Seinfeld like I do, you'll enjoy this post: Seinfeld on Marketing: Caring. Do you care?
• Seth Godin talks about dumbing down our customers.

Also, just a reminder that the "Customer Service is the New Marketing" Summit is coming up soon! Have you bought your ticket yet? </img>
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