Excellent Customer Service

[David Sandusky]

The service you provide extends past the final products or results. The process getting there is the feeling people remember and the story they tell.

Comment here to recognize those who have impressed you...

[David Sandusky]

A recent example of great customer service I have experienced includes:
Denver Metro Chamber of Commerce www.denverchamber.org account rep, Kate Jackson goes above and beyond for me. She helped me find the right programs for me at the beginning and keeps sending appropriate leads and speaking opportunities in and out of the Chamber. I have had questions a few times and she always responds right away. Her proactive approach is great - contact Kate if you are considering the Denver Metro Chamber.

[David Sandusky]

Raindance www.raindance.com
knocked my socks off across the board. After asking around and some research, Your Brand, LLC went with Raindance for our web seminar offering for personal branding, strategic career planning topics. My experience started with my sales rep who listened to me very well and put a great case together to satisfy our needs. Then my account manager was all over it and the training was top notch! The trainer, by the way, knew the products very well and was patient when some of us needed to catch-up on the web based training. Excellent presentation! I chose to write the regional sales head to share my experience. (I do that when I feel someone goes above and beyond my already high expectations). He responed right away, my positive experience continues! Among other things, he commented that they pride themselves in putting the customers first. Everyone says that, but that got me to thinking, what really impressed me is that they put MY clients first! They are interested in my client experience and that is why the service is top notch!
Raindance means it when they say they are there for you - I recommend them highly for your tele and web conferencing needs!

[BarJon]

Originally Posted by dsandusky

They are interested in MY client experience and that is why the service is top notch!

Like I was tought to help my boss look good to his boss

[StuartP]

David I have used Raindance in the past and would agree. Customer service experiences run both ways. We found them as a result of very poor customer service from WebEx.

[MarkCrowley]

Last week I had the honor of interviewing Bob Maglani, a very high level Fortune 500 executive. He has just written a great new book - "Treat Your Customers".

In it, he details his experience working in his family's Dairy Queen and how that "customer service" experienced has carried over to his executive career. I should note that when he did the interview, he had just completed a week's work back at the DQ.

On my show today, I had listeners call in with their favorite "good" customer service story - my favorite one was the lady who, when she was a little girl, went to a pizza place with her family and got a flat tire in the parking lot. The owner came over, got the keys, and changed their tire while they enjoyed their dinner. That became their favorite pizza joint - somehow I don't think it was "just the pizza" that brought them back over and over.

As Bob says in his book, great customer service will go a long way to help the customer forget they had to stand in a long line, outside, on a hot summer New Jersey day to get a butterscotch sundae - where the cherry is always free!

[SearchGuy]

Some of the best customer service anybody will experience is the easy stuff. Listen, address people by name, set expectations and do what you say you are going to do.

[David Sandusky]

I came to Know More Media on a trusted referral and became an author because I believe in what they are doing. I stay because of the excellent customer service!

Customer service is the easiest way to stand out from the crowd. Maybe it is overlooked by many because it is easy. Know More Media has impressed me because they are truly working for the authors and you the readers. Response time and clear communication is obviously a value of management. They are easy to work with and creative in building opportunity. All to add value.

[David Sandusky]

Finish Line Car Wash in Denver (Colorado Blvd) went beyond expectations last weekend. I was getting my car washed on a 100 degree day. So was everyone else. It was hot and people waiting for their cars were visibly irritable because of the heat.

The hard working crew was non-stop and eager to get cars through FAST! They were clearly having fun too. I noticed they did not skip corners and did as thorough a job as always. I tipped more for this, then I realized how insensitive I am to get my car washed on this particularly hot afternoon in Denver. I threw in a few extra bucks on top of that. Then, I was greeted by a young man who showed sincere appreciation for my business in the best English he could - I could have stiffed them, he did not know if I tipped or not. He proceeded to adjust a table umbrella that was not all the way "up" - so to provide more shade for those outside - RAN back to the next car for drying.

[Julie Sandusky]

UPS is always punctual making that a minimum expectation these days. I experienced above and beyond excellent customer service recently.

This time of year my delivery guy is at my office at 2:00 daily. Well, last week he showed up at 10:00 to my surprise. Turns out he came early because my delivery was more than a few pounds of customized M&Ms for a client. Because it was hot in Denver that day, he changed plans to get the product out of his truck. Nobody asked for this - he noticed what the delivery was and did not want the M&Ms to melt.

Thanks for that thoughtful decision!