Customer Are Always RSS feed:The Starbucks Meeting and A New Rival

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

If you've been following this blog for awhile, you know that many business bloggers have been tracking and re-experiencing Starbucks customer service. Jeff Toister and Bill Gammell shared their thoughts about whether or not this publicity "stunt" was really called for.

Yes, perhaps many customers were inconvenienced because Starbucks decided to close for three hours during prime hours, but considering that many Starbucks open at 5 a.m. and close at 11 p.m. or midnight, it would be difficult for Starbucks partners (employees) to attend a late night meeting and have to come back to work early in the morning. If they had the meeting in the morning, then that would really make customers angry. I should know, I used to get cranky if I didn't get my morning cup of coffee! So, having the meeting at the time they did was a good move.</img>
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