Customer Are Always RSS feed:Free Customer Service Web Seminar

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

CRM Magazine is sponsoring a web event titled, Uncovering the Secrets to Great Customer Service: How Do the Best Companies Achieve Award-Winning Status?

When: WEDNESDAY, MARCH 19TH, 2008 • 11:00am PT / 2:00pm ET

What you'll learn:

• Best practices for designing consistent service experiences across multiple channels
• Which strategies, tools, and processes are most effective in raising resolution rates and boosting agent satisfaction
• Real-world examples of technologies that truly “move the needle” in exceeding customer expectations

Presenters include Esteban Kolsky, Vice President and Practice Leader at KANA Software, Inc and Stephen Kraus, Director of Product Strategy at KANA Software, Inc.

Register for this free web seminar!

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