Customer Are Always RSS feed:A Tale of AT&T Diss-service

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

"There's nothing else I can do to help you," the AT&T Technical Support guy said to me after an hour of frustration in trying to connect my new laptop to the wireless network in my home.

"What do you mean?" I asked in exasperation. Am I actually being dissed by the tech guy?

"You're going to have to take the laptop back to where you bought it and have them help you with it," he said obviously in a hurry to get off the phone with me.

"But what are they going to do? We're talking about my wireless internet not working, so I should be talking to you! There's nothing wrong with the laptop! I just took it out of the box! It's brand new!" At this point in the conversation I'm at my very last ounce of patience.

"Well, you could have a virus and that's why it's not connecting," he answers.



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