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Excellent Customer Service Your personal brand is a service business. Discuss service and who goes out of their way to provide excellent customer service? Do them a favor and tell your story.

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Old 03-27-2008, 05:21 PM
David Sandusky's Avatar
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Default Customer Are Always RSS feed:No More Bullying Around!

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

Just wanted to give a shout out to my fellow customer service blogger, Glenn Ross of Customer Service Experience for sharing my AT&T story with his readers. Glenn was kind enough to give me a contact at AT&T to write about my experience. As I said before, I wanted to just blow it off, but was urged by boyfriend who said, "You just can't let them treat you like that! You're a customer service blogger...You have to write that letter!"

After countless letters to companies offering feedback on their service, I still have yet to receive some kind of acknowledgment back from any of them. For example, the letter I wrote not too long ago to UPS was never answered. I'm beginning to understand why so many of us just put up with bad service from companies. We've just come to accept that this is the way it is.

And me of all people should know better than to allow a company to just bully me around!
Let your voice be heard! Take a stand and give companies feedback on their services. Here are a few ways to let them know how you feel:
1. Write an old fashioned letter.
2. If you have a blog, post your experience for others to read. Many companies keep a lookout for feedback published on the internet.
3. Write a review over at Yelp or write a letter over at PlanetFeedback.
4. Take your business somewhere else!
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