My RSS Feed is dedicated to customer service and Has Just Posted the Following:
Are you a risk taker? When it comes to your business, are you willing to dish out the cash to improve customer service?
When gamblers go to the casino, they put up cash with the hopes that the money will double or triple. I go to the casino a few times a year and play with a $20 limit, so you could say that I have a little bit of gambling spirit in me.
Gamblers would make good business people because they’re risk takers. They see the opportunity to make money. They’re willing to make the investment. CEOs who are gamblers have the courage to say “Yes” when others are saying “No”. Take the
former CEO of Southwest Airlines, James Parker, for instance. When other airlines were laying off employees after 9/11, James Parker had the courage to stand up for what he believed in.
Call It An Investment
There are business people who think that spending money to improve customer service is “risky”. Martha Stewart’s book,
The Martha Rules: 10 Essentials For Achieving Success As You Start, Build, or Manage a Business, contains the perfect quote to share here:
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04-03-2008, 12:39 PM
Customer Are Always RSS feed:Investing In Your Business: Why Gamblers Would Make Goo
Gamblers would make good business people because they’re risk takers. They see the opportunity to make money. They’re willing to make the investment. CEOs who are gamblers have the courage to say “Yes” when others are saying “No”. Take the former CEO of Southwest Airlines, James Parker, for instance. When other airlines were laying off employees after 9/11, James Parker had the courage to stand up for what he believed in. 
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