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04-16-2008, 03:30 PM
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Customer Are Always RSS feed:The State of the Airline Industry: Robert Roach, Jr. Ha
My RSS Feed is dedicated to customer service and Has Just Posted the Following:
There have been many headlines in the news lately about the airlines industry. The Delta-Northwest merger has caused instability for many customer service reps while Delta customers see drawbacks instead of high hopes for this deal. Now we have American Airlines pilots on strike over poor customer service. Amidst all this madness I came across a statement by Robert Roach, Jr., the General Vice President of the International Association of Machinists and Aerospace Workers (IAM): "The recent grounding of aircraft and stranding tens of thousands of passengers due to maintenance compliance issues are just symptoms of a much larger industry problem. click here to read more from and support Customers Are Always...
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