Customer Are Always RSS feed:Knowing How to Engage Is Not Enough

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

After many months of being in a comfort zone as far as blog readings go, I'm really starting to venture out into the blogosphere and "meet" other people. I tend to stay within the same circles and I've been feeling a bit of social butterfly fever coming on. Must be the spring air or something.

As I said in an earlier post, I finally buckled in for the Twitter ride - which I've come to realize can be really distracting if you don't have any restraint. However, I'm glad that I've become more active with Twitter because otherwise I would have never come across Jeremiah Owyang's blog. Jeremiah is a Sr. Analyst at Forrester Research by day and a "Web Strategist" by night. Sounds like a super hero, huh?
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