Customer Are Always RSS feed:There's Always Time For Quality

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

Time is a precious commodity these days and I'm constantly hearing people say, "I don't have time!" Tom Vander Well wrote an excellent post asking us: Do You Have Time For Quality? which I recommend reading. It's not so much an issue of time as it is an issue of choices and what we choose to spend our time on. The truth is, we all have different priorities in our business or things we like to do. Unfortunately, for many executives the priority is making money and all they pay attention to is how many units are being sold per hour or how much time a CSR is spending on the phone. Their priority is the numbers.
We all have the same amount of time in a day, but there are some people who choose to spend time on what matters most. Those are the people who are more productive and ultimately will have more business.

Choose Quality as the Priority and Write The Goal Down</img>
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