Customer Are Always RSS feed:The Difference Between a Mediocre Business and an Outsta

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

Not too long ago Donna Cutting, author of The Celebrity Experience, "dropped by" here to give us some examples of companies who provide outstanding experiences. Well, recently I came across a video with Donna talking about one of those companies - how they roll out the red carpet for every new employee and what the difference is between mediocre businesses and outstanding businesses...



When it comes to hiring people for an organization, I think many businesses focus too much on what experience a person has versus their attitude. I know a guy who applied for a position in which he completely had no experience doing. However, the company took a chance on him and because of his attitude learned everything quickly - including a new language because his job was in China. He actually went from a $30K a year job to a salary over $100K simply because he had such a positive attitude. He contributes so much more to the company than people who get paid more than him!
Are you a mediocre business...or an outstanding business?
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