Customer Are Always RSS feed:Confessions of a United Airlines Flight Attendant

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

One of my best friends has been a United Airlines flight attendant for almost ten years on and off (She was laid off at 9/11). When she first started, being a flight attendant was still considered a “glamour” job. Of course, as with any new job, she was very excited to be visiting all these different cities and countries. Who wouldn’t love to be paid to do that, right?


First Class United Airlines in 1987/Photo by Alan LightWell, all that has changed. My friend calls me and she sounds extremely stressed out...

“I can’t take it anymore!” she exclaims. “Everyone - fellow flight attendants, customers, supervisors - are just plain mean! Flying used to be a stress-free experience, but now flying is just the same as riding the Greyhound Bus! Customers are angry because we run out of food, First Class flyers are angry because they can‘t get a second meal…Everyone is just angry.”

My friend went on to tell me that United Airlines:
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