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| Excellent Customer Service Your personal brand is a service business. Discuss service and who goes out of their way to provide excellent customer service? Do them a favor and tell your story. |
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05-27-2008, 05:48 AM
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Customer Are Always RSS feed:Customer Service Fundamentals Revisited
My RSS Feed is dedicated to customer service and Has Just Posted the Following:
The past few months or so it seems as if I’ve really been tuned into some of the customer service woes that we’ve been experiencing - especially with the airlines. Another topic I have also gravitated towards is social media and how technology has enhanced the relationships that we have with our customers. However, in this post I’d like to go back and revisit the basics. Once in awhile we need a reminder… I dug up some past “classic” posts for those of you needing some tips to get your customer service back on track:
 click here to read more from and support Customers Are Always...
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David Sandusky  like an ad agency, but for people w/ the Strategic Career Plan and Personal Board of Advisors LinkedIn | Facebook | Twitter | call 303.325.3225 "The greater danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it" - Michelangelo 
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05-27-2008, 10:53 PM
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Re: Customer Are Always RSS feed:Customer Service Fundamentals Revisited
David,
I loved the 10 Most Important Things to Say/Phrases in Customer Service link. I would venture to add one more - WELCOME! What a great way to acknowledge someone into your place of business whether it's in person or on the phone. WELCOME! If you think of it, we spend thousands on advertising everyday and I liken that to sending an invitation out to people you know and inviting them to your home. When they arrived would you just stare at them? Gawk at them at the doorway if YOU did the inviting? Would you tell them I can't help you because I work in the bathroom department and what you need is in the kitchen? No, you would WELCOME them. Invite them in! Introduce them to your spouse, children, and family. You would make them feel and home. Often it's not the INVITE that fails, it's the reception once they arrive that's disappointing.
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Maria Elena Duron Chief Buzz Agent™ and Inspiring Identity Coach Maria Elena Duron helps high performing entrepreneurs and executives learn how to manage their personal brand on-line and off-line, leverage their expertise and connections and generate “the talk that yields profits”. To claim your FREE gift, Crafting Your On Brand Intro Toolkit, visit her site www.buzz2bucks.com and click on FREE Gift. Visit our new meeting planning network, www.inspiringidentity.com!  Cheerfully, mariaelenaDURON Twitter: twitter.com/mariaduron ~~~~~~~~~~~~~~~~~~~~~~~ www.buzz2bucks.com We Focus on Visibility ~ Credibility ~ Profitability a personal branding agency: reinvent – rejuvenate – redesign YOU
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