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Old 06-24-2008, 04:13 PM
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Join Date: Jun 2008
Posts: 86
Default Customer Are Always RSS feed:Do You Know What Your Employees Want?

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

Recently I sat in on a class taught by Maureen Orey titled "Motivation and Recognition Systems". The class consisted of about 25 supervisors of a locally-owned company. One of my goals is to become a speaker someday, so I wanted to get some tips from a professional. Besides, Maureen focuses on professional development which includes the topics of supervision, leadership, and customer service, so of course, that piqued my interest even more.


One of the things I learned from this class is that there is a disconnect between what employees want and what employers think employees want. Below is a list of what employees want from their jobs and it is ranked in order with #1 being the most important thing:

1. Interesting work
2. Appreciation/recognition
3. Feeling "in" on things
4. Job security
5. Good wages
6. Promotion/growth
7. Good working conditions
8. Personal loyalty
9. Tactful discipline
10. Sympathetic help with problems

Now here's how employers ranked these items according to what they think employees want:








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