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| Excellent Customer Service Your personal brand is a service business. Discuss service and who goes out of their way to provide excellent customer service? Do them a favor and tell your story. |
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05-25-2007, 08:16 AM
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Helpful HelpDesk Script
Regardless your title and what you do for a living, providing excellent customer service internal and external is your responsibility.
I found this great example of a telephone script that is geared to help call center professionals. Everyone should read this, practice it with your own touch/personality; making sure you cover the bases covered in the script. Great organizations recognize that time spent in the company call center is a significant part of training for all. Visit the backbone of the organization and where the real learning in taking place. If your company does not provide this or does not have a call center - it is your responsibility to pick up this skill.
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David Sandusky  like an ad agency, but for people w/ the Strategic Career Plan and Personal Board of Advisors "The greater danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it" - Michelangelo Let me connect you to someone via LinkedIn 
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LinkBack to this Thread: http://www.yourbrandplan.com/forum/excellent-customer-service/506-helpful-helpdesk-script.html
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| Posted By | For | Type | Date | |
| Telephone Script: By Reader Request | This thread | Refback | 10-29-2007 08:33 AM | |
| Telephone Script: By Reader Request | This thread | Refback | 10-08-2007 05:06 PM | |
| Telephone Script: By Reader Request | This thread | Refback | 06-05-2007 12:57 PM | |
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