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My RSS Feed is dedicated to customer service and Has Just Posted the Following on her blog:
Welcome to Customer Service Carnival, a blog carnival dedicated to sharing customer service tips, news, resources, and reviews. In case you don't know, every two weeks I highlight the best submissions from bloggers for the carnival.
Wow, this is a big edition! Thanks to everyone for their contributions...
Customer Service Tips
It's tough to cold-call customers. I know, I've been there, done that! So I thought I should share Another 8 tips for confident cold calling…posted at Gavin Ingham. I also LOVE this article: Is this the simplest sales training tip ever?
And speaking of communicating with people, there are some great tips in The Big Persuasion posted at Coffee 4 Closers.
We always have to keep in mind that everyone in our organization has a role in customer service. That's why you should read Get Engineers Involved posted at Service Untitled.
MSP University shares some good tips in Help Your Client's Business Function After Interruption With Business Continuity Managed Services posted at MSP University Managed Services Blog.
Want to know what has made McDonald's such a successful brand? Check out Everything I Learned About Business I Learned at McDonalds posted at American Small Business News. Oh, and while you're there, you should also read Expert Q&A: Networking for Small Business.
GeekMBA360 presents Mediocrity at Barnes & Nobles and why Amazon.com is winning posted at GeekMBA360. I've had similar experiences at Barnes & Nobles as well...
Jimson Lee shares some great thoughts about the role CRM plays in customer retention: CRM in the Eye of Adversary Economic Climate posted at CRM Help Desk Software.com.
We can learn some good lessons from Steve C in What I Learned From My Customer Service Blunders posted at MyWifeQuitHerJob.com.
Customer Service Tools
Get800today presents Your Own 800 Number Tells Customers to Call Now posted at Get800today.com. You may also want to check out Customers are Evolving and So Should Your Phones.
Jimson Lee presents Request Tracker - Open Source Enterprise Grade Ticket System posted at CRM Help Desk Software.com, saying, "Here is an alternative choice to an open source ticket system such as the popular OpenSource Ticket Request System (OTRS)."
Kathleen Gaga offers one way to attract new customers in Teleseminars for Virtually Any Need and Any Market posted at Street Smarts Marketing & Promotions
Customer Service Stories
I love to read about great customer service experiences! Boomer presents Canon Customer Service Rocks! posted at Bankruptcy to Boom.
Banquet Manager shares a little rant: Vacuum Under The Table Dammit !!! posted at So You Want To Be a Banquet Manager.... Also, if you're thinking about applying for a service position, you should read You Went On a Job Interview Dressed Like That? I think Banquet Manager needs a vacation
Customer Service News
I can't believe what credit card companies are doing now! If you have credit cards, you should read Top 5 Signs That It Is Time To Cancel Your Credit Card posted at Ask Mr Credit Card.
That concludes this edition. Submit your blog article to the next edition of customer service carnivale using our carnival submission form. Past posts and future hosts can be found on our blog carnival index page. Technorati tags: customer service carnivale, blog carnival.
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