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| Excellent Customer Service Your personal brand is a service business. Discuss service and who goes out of their way to provide excellent customer service? Do them a favor and tell your story. |
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12-02-2007, 09:56 AM
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Customer Are Always RSS feed:The Correlation Between Experience and the Bottom Line
My RSS Feed is dedicated to customer service and Has Just Posted the Following:
Fellow Know More Media author Bud Bilanchi of CareerSuperStar.com has another blog titled CommonSenseGuy.com where he shares some thoughts on the "we" relationships with customers.  In this post Bilanchi cites a study that was conducted by PeopleMetrics. The study revealed that there is a correlation between the restaurant's bottom-line and how restaurant employees treat their customers - especially if the customers feel emotionally connected to the experience. It's nice to see studies like this being done because it solidifies my own beliefs that customer service (or customer experience) is the driver of sales. How emotionally connected are you to your customers? click here to read more from Customers Are Always...
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