Customer Are Always RSS feed:Customer Service: It's About the Conversations

[David Sandusky]

My RSS Feed is dedicated to customer service and Has Just Posted the Following:

Here's a great quote from Mike Sansone that I want to share:

"It's Not About the Message You
Want to Deliver,
It's About the
Conversations You Want to Have."

We're a society that has been so obsessed by the numbers that we've forgotten how to have conversations with our customers. However, I think that's slowly changing with the growing popularity of blogs.

David Daniels says that companies who don't know their customers focus the conversation on the features of the product.

What kind of conversations are you having with your customers today? Or are you still stuck behind the counter?</img>
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