My RSS Feed is dedicated to customer service and Has Just Posted the Following:
With the holiday season here, tension can run high in many business environments. Everyone is trying to make money to buy gifts for the holiday season, the stores are busy, busy, and it seems like everything is in fast motion. This is when the "claws come out", so to speak, and negativity can pervade our thoughts and interactions with each other.
Dr. Ellen Weber of
Brain Based Businesshas an excellent post about how to
run from negativity. I completely agree that
negativity is a choice. It's so easy to get caught up in the negativity if you're not conscious of it and it can ruin your attitude and relationships with customers.
Other interesting articles:
Is Negativity Contagious? and
Dealing With Negative People
Related Posts:
How to Maintain a Positive Attitude
Positive Thinking For the Customer Service Professional
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12-02-2007, 09:56 AM
Customer Are Always RSS feed:Negativity Destroys Relationships With Customers
Dr. Ellen Weber of Brain Based Businesshas an excellent post about how to run from negativity. I completely agree that negativity is a choice. It's so easy to get caught up in the negativity if you're not conscious of it and it can ruin your attitude and relationships with customers. 
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