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Companies using Twitter for commercial purposes may soon start getting charged for that activity, according to an interview British trade magazine Marketing (part of BrandRepublic) held with co-founder Biz Stone.
This is what Stone reportedly said:
“We are noticing more companies using Twitter and individuals following them. We can identify ways to make this experience even more valuable and charge for commercial accounts.”No big surprises there, as this is often cited as one of the most obvious moves Twitter could make to start generating revenue, although many are expecting more from the startup who has become notorious for its lack of an apparent business model even after nearly 3 years of existence. Stone also said they will not start charging individual users, and that the move could “create revenue-generating features to tap into the way brands use Twitter as a hybrid marketing and customer-service tool.”
Stone did not give any details regarding pricing or the specific way Twitter would go about charging users and for what exactly.
One of the most recent examples of companies using Twitter for commercial purposes is Dell, who reportedly made $1 million in sales during the holidays via the micro-sharing utility, and recently started giving discounts exclusively to its followers.
We’ll see more of this type of behavior in the future beyond any shred of doubt, but I’m wondering what exactly is considered as ‘commercial usage’ by Twitter management: does it mean any way of promoting a product or service or only when there’s sales activity connected to the corporate accounts? And will companies be prepared to pay up for use of the service at all?
Marketing got in touch with Bob Pearson, VP of communities and conversations at Dell, with that exact question and got a telling response: “If it becomes complicated and costly, our instinct would be to move elsewhere.”
(Picture from Profy)
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