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10-02-2008, 09:43 PM
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Guy Kawasaki The Art of Customer Surveys
My RSS Feed, Guy Kawasaki, is a Thinker and Has Just Posted the Following:
I posted an entry in American Express blog entitled the "The Art of Customer Surveys" based on some information sent to me by Dave Wanetick, the managing director of IncreMental Advantage. He points out deficiencies in typical customer surveys that you will find interesting, and he boils down effective surveys to one simple question. click here to read more from and support Guy Kawasaki and his interests 
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